Booking should feel as safe as staying with a friend.
Every Space Share booking is backed by verified IDs on both sides, secure escrowed payments, and real human support — in your community, around the clock.
How we keep you safe
Five pillars on every booking.
Verified hosts
Government ID + selfie verification, address confirmation, and bank account matched to legal name. Continuous fraud monitoring across messages, listings, and bookings.
Secure, escrowed payments
Every booking is paid through Space Share and held in escrow until 24 hours after check-in. PCI-compliant processing, no off-platform payments, two-factor on every account.
24/7 human support
Real humans, around the clock. Active-booking urgent line responds within 5 minutes.
Community standards
No discrimination, no parties without host approval, accurate listings, no hidden surveillance. Repeat violations end the listing — no warnings.
Smart safety tools
In-app messaging, location revealed only after booking confirmation, anonymous reporting, verified reviews from real guests.
For guests
Stay safer on every trip.
- ✓Always book and message inside Space Share — never pay off-platform
- ✓Read recent reviews and the host's response history
- ✓Save the host's emergency line; for life-threatening emergencies call your local emergency number
- ✓Use Trip mode to share your itinerary with someone you trust
- ✓Report anything off — listing, message, or stay — anonymously, anytime
For hosts
Protect your space and your guests.
- ✓Verify your ID, your address, and your payout account
- ✓Be precise: capacity, photos, amenities, and house rules must match
- ✓Use Space Share messaging — it's the only way Trust & Safety can help if something goes wrong
- ✓Disclose any cameras (exterior only — never indoors)
- ✓Check in with neighbours about quiet hours, parking, and trash
If something goes wrong
Help is one tap away.
- 1If you're in immediate danger, call your local emergency number first.
- 2From your booking, tap Get help now — our urgent response team responds within 5 minutes.
- 3Email support@spaceshare.ca with photos and a description for non-urgent issues.
- 4We'll triage within 15 minutes during active bookings, and rebook or refund as needed.